Privacy Policy
Last updated: 14 November 2026
This policy explains what personal data Altruistic Discovery (“we”, “us”), a Udyam-registered business (Reg. No. [Udyam Registration Number]), collects through the Altruistic Discovery mobile app and this website, why, and the choices you have. We process personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) to the extent they apply.
1. What we collect
| Data | When |
|---|---|
| Email address, and sign-in credentials handled by our authentication provider (password is never visible to us). If you use Google sign-in, the email and basic profile Google shares. | When you create an account or sign in |
| A generated “display code” shown in the app, and your chosen role(s): customer, shop, partner, staff. | Account set-up |
| Approximate/precise location of your device. | When you allow location access, to show nearby shops and products. We use it to find results and distances. |
| Location you choose to share with a shop. | Only if you tap “share location” while you hold a pending coupon. It is visible only to that shop and only while the coupon is pending. |
| Search terms. | When you search. A term is linked to a nearby shop category so shops can see popular searches. Shops see only the term and a count of unique customers, never who searched. |
| Shops you opened and sponsored cards you opened. | Counted once per customer per month (shop views) or per sponsorship (sponsored opens) so shops see totals. |
| Coupon activity: coupon codes, status, time, shop, and verification scans. | When you get, cancel or use a coupon |
| Shops: shop name, category, address/location, opening hours, delivery and coupon settings, contact phone number, product details and photos, sponsorship requests, billing records. | When you register and run a shop |
| Partners: phone number, invite codes, referral and commission records. | When you register as a partner |
| Technical data such as IP address and device/app information in server logs, used for security and abuse prevention. | Automatically |
We do not collect your contacts, photos (other than product photos a shop chooses to upload) or payment card details. Payments for goods are made directly at the shop or on delivery.
2. How we use it
- To provide the app: show nearby shops and products, issue and verify coupons, support delivery requests, and let you contact shops.
- To show shops anonymous insights (popular searches, view counts, sponsored-card opens).
- To calculate fees due from shops and commission due to partners.
- To keep the service secure: rate limiting, fraud and abuse prevention, and enforcing our Terms.
- To meet legal obligations, such as record keeping and responding to lawful requests.
We process your data on the basis of your consent (given when you sign up and when you grant location access) and for purposes the law permits without consent, such as legal compliance. You can withdraw consent by deleting your account or turning off location access in your phone settings, though some features will then not work. We do not sell your personal data and we do not use it for advertising profiles.
3. Who sees your data
- Shops: a shop sees your display code and coupon status when you hold a pending coupon for that shop, and your location only if you choose to share it. Shops receive aggregate search and view numbers without identity.
- Customers: see a shop’s name, location, products, prices and, once they hold a pending coupon, the shop’s contact phone and delivery options.
- Partners: see the shops they invited and related commission totals, not customer identities.
- Authorities: we may disclose information where required by law or a valid order.
4. Service providers
We use trusted providers to run the service, and they process data on our behalf: a database and authentication provider; Cloudflare (website hosting, network security, file storage for product photos, and automated tools that help classify search terms into shop categories); Google (if you use Google sign-in); and OpenStreetMap-based map tile servers, which receive your device’s IP address and the map area requested. Some providers may store or process data outside India. We choose providers that apply appropriate security safeguards.
5. How long we keep data
- Account and profile data: until you delete your role or account.
- Shared locations and coupon tokens: deleted when the coupon ends, or when you delete your account.
- Transaction, scan and billing records: kept for as long as needed for accounting, tax and dispute handling. When you delete your account these records are kept without your name or contact details.
- Server logs: kept for a limited period for security.
6. Your rights
Under the DPDP Act you may ask to access a summary of your personal data, correct or update it, erase it, nominate someone to act for you if you die or cannot act, and have your grievance addressed. You can update your details in the app, delete your account yourself, or write to [support email]. We will respond within the time the law requires.
7. Deleting your account
You can remove a single role or delete your whole account in the app (Settings) or on our account deletion page. Deleting a shop removes its products and photos. If a shop or partner was ever active, a minimal record needed for billing and legal reasons is retained and is no longer linked to you. Fees already owed remain payable.
8. Security
We protect data with encrypted connections, access controls, rate limiting and secure storage of sign-in sessions on your device. The deletion page keeps your sign-in only in the browser tab’s memory; it is not saved to the browser and is cleared when you leave. No system is perfectly secure; if a personal data breach affects you, we will notify you and the authorities as the law requires.
9. Children
The service is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has an account, contact [support email] and we will delete it.
10. Changes
We may update this policy. We will change the date above and, for material changes, tell you in the app. Continuing to use the service after a change means you accept the updated policy.
11. Grievance Officer and contact
For questions, requests or complaints about your data, contact our Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
[Grievance Officer name]
Email: [grievance email]
Address: [address for the Grievance Officer]
General contact: [support email]