Terms & Conditions

Last updated: 14 November 2026

These Terms are an electronic agreement between you and Altruistic Discovery, a Udyam-registered business (Reg. No. [Udyam Registration Number]), address: [Registered address] (“we”). They govern your use of the Altruistic Discovery mobile app and website (the “Service”). By creating an account or using the Service you accept them. If you do not agree, please do not use the Service.

1. What the Service is

The Service is a technology tool that helps customers discover nearby shops and product information, lets shops publish listings, and lets coupons be generated and verified. We are an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000: we receive, store and transmit information supplied by shops and customers on their behalf, and we provide technology services to shops.

We do not own, sell, stock, deliver or inspect any goods or services. We do not set shop prices, process payments for goods, or take part in the sale. Any purchase is made directly between you and the shop, at the shop or on delivery, and is the shop’s responsibility. The Service is not a marketplace in which goods or services are bought or sold through the app.

2. Eligibility and accounts

  • You must be 18 or older and able to enter a binding contract in India.
  • Give accurate information and keep your sign-in secure. You are responsible for activity on your account.
  • One person may hold more than one role (customer, shop, partner, staff). Roles may be removed separately.

3. Customers and coupons

  • Prices and savings shown are provided by shops. Check details with the shop before you rely on them; stock and prices may change.
  • Getting a pending coupon code reserves the shop’s coupon for you for the validity period the shop has set. It gives access to the shop’s phone number and delivery option, where offered.
  • The shop’s coupon fee applies once per transaction (not per item) and is paid at the shop or on delivery, as shown on the shop page. A shop may turn coupons off at any time.
  • If you cancel a pending coupon you will be placed in a cooldown of 7 days before you can get another.
  • Sharing your location with a shop is optional and under your control.
  • Delivery charges, where offered, are set by the shop (for example per kilometre) and paid to the shop.

4. Shops

  • You confirm you are authorised to run the shop and to list its products.
  • You must keep names, photos, prices, MRP, discounts, stock units, opening hours, phone, location and delivery details accurate and up to date, and honour coupon prices shown while a valid coupon is presented.
  • You are solely responsible for the goods and services you sell, their quality, safety, labelling and delivery, and for all licences, registrations and taxes required (for example food, drug, legal-metrology and GST requirements). Do not list prohibited, counterfeit or unlawfully sold items.
  • You grant us a non-exclusive licence to display your listings and photos in the Service. You confirm you have the rights to the photos you upload.
  • When you delete your shop, products and photos are deleted; records we must keep for billing and legal reasons are retained as described in the Privacy Policy.

5. Sponsored listings

  • A shop may request that its whole shop or one product be shown in the Sponsored section to all customers for a number of days it chooses (up to the limit shown in the app).
  • Requests are pending until we approve them, in our discretion. The days count from approval. We may reject, pause or end a sponsorship that breaches these Terms.
  • Sponsored items are labelled “Sponsored”. We do not guarantee any number of views, visits or sales. Any charge or plan for sponsorship will be agreed with you separately before it goes live.

6. Partners

  • Partners invite shops using invite codes and may earn a commission on verified coupon scans at shops they invited, at the rate shown in the app, subject to these Terms.
  • Do not mislead shops, create fake shops or scans, or use invite codes in ways that break the law or these Terms. We may withhold or reverse commission obtained by misuse.
  • A partner is an independent person, not our employee or agent, and is responsible for their own taxes.

7. Fees and taxes

Using the app as a customer is free. Shops pay us a verification fee for each verified coupon scan, at the rate shown in the app, plus any agreed sponsorship charges. Fees due are tracked in the shop’s billing screen and must be paid when due. Fees are exclusive of applicable taxes (including GST where it applies) unless stated otherwise. Fees already owed are not cancelled by deleting an account.

8. Rules of use

You must not use the Service, or upload or share content, that:

  • belongs to another person and you have no right to it, or infringes any patent, trademark, copyright or other right;
  • is obscene, pornographic, paedophilic, invasive of another’s privacy, harassing, hateful, defamatory, or promotes gambling or harm to children;
  • is false or misleading, or impersonates another person or shop, or deceives about the origin of a message;
  • contains malicious software, or tries to interfere with, probe or overload the Service, bypass limits, or access another person’s account or data;
  • threatens the unity, integrity, defence, security or sovereignty of India, public order, or incites any offence; or violates any law in force.

Do not scrape the Service, reverse engineer it, or use it to send spam.

9. Our role as an intermediary

Listings, photos and other content are provided by shops and users, not by us. We do not verify them and are not responsible for them, but we will act on valid complaints and legal orders. If you believe content breaks these Terms or the law, write to the Grievance Officer below. After a valid notice, or on a court or government order, we will remove or disable access to the content as the law requires and may suspend the account responsible.

10. Suspension and deleting your account

We may suspend or end access if you break these Terms, misuse coupons or the Service, or the law requires. You may stop using the Service and delete a role or your account at any time in the app (Settings) or at our deletion page. What happens to data is explained in the Privacy Policy. Clauses that by nature should survive (fees owed, disclaimers, liability, governing law) survive deletion.

11. Disclaimers and liability

  • The Service is provided “as is” and “as available”. We do not guarantee that it will be uninterrupted or error-free, or that shop information is accurate, complete or current.
  • Dealings with a shop (quality, price, delivery, refunds, warranties) are between you and the shop. Resolve them with the shop; we are not a party.
  • To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit or goodwill, or for acts and omissions of shops, partners or other users. Our total liability to you for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim (or ₹1,000 if you paid none).
  • Nothing here limits liability that cannot be limited by law, including your statutory consumer rights.
  • You agree to compensate us for loss caused by your breach of these Terms or your unlawful use of the Service.

12. Governing law and changes

These Terms are governed by the laws of India. Subject to any mandatory consumer rights, the courts at [city, state] have exclusive jurisdiction. We may update these Terms; material changes will be notified in the app, and continued use after the change means you accept it. We will remind users of these rules and policies at least once every year.

13. Grievance Officer

For complaints about content, the Service or your data, contact our Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

[Grievance Officer name]
Email: [grievance email]
Address: [address for the Grievance Officer]

General contact: [support email]